The Gift Basket Shipping Policy
Our products are all shipped through a mail courier service, mainly FedEx and UPS. Available shipping time frames and cost options vary by product. Once you add a product into your cart and enter the recipient information all of the available options will be displayed for you.
Not all services are available for all products. Delivery location, product type, product weight, and seasonality all contribute to the available delivery options presented.
We are unable to guarantee precise delivery dates or times, but the gift will be received within the date range selected.
We work hard to maintain a reliable network of vendors and shipping partners but sometimes delivery issues cannot be avoided. We want you to know that The Gift Basket Store stands behind our 100% satisfaction guarantee. If you are not satisfied with the product or the delivery occurs outside of the agreed window, please contact us.
If we are notified that your selected delivery date window cannot or will not be met, we will contact you as soon as possible to inform you of the situation. We will then attempt to deliver your order as soon as possible unless you promptly let us know that you would like to cancel your order instead.
If it is 24 hours outside of your delivery date window and you do not receive a delivery confirmation email, please let us know so that we can follow up on your order.
We will issue you a full refund upon your request or agree on some other resolution to your delivery issue that is satisfactory to you, unless we can establish that your order was received by your selected delivery date time frame, or the order was untimely due to some fault of you or the recipient of the order (for example, an incorrect delivery address was provided, there was no one at the delivery address to accept the order, or the person at the delivery address refused delivery).
How fast can a Gift Basket be shipped?The Gift Basket Store offers a variety of gifts to send to family and friends. Each of the gift baskets offers different shipping options from as soon as two days from now or five days from today. Often most gift baskets cannot be delivered on Sunday and Monday. When you check-out with the specific gift basket you are going to send the delivery options available to that product will be offered to you.
Is a card included with the delivery?
Yes! Each of the gift baskets offers a card message that will be included in your delivery. Send a sweet message to the recipient to let them know you are thinking of them.
How does the Chocolate Covered Gifts not melt in delivery?
All of the chocolate covered gift baskets are delivered with a cooler pack, inside a cooler bag. We recommend that the recipient brings the gift inside once it is delivered, but during shipping the product is protected with the cooler bag.
What if I have an Issue with the Delivery?
Please reach out to our customer service team, we want to ensure that your experience with The Gift Basket Store is ideal. We are happy to help troubleshoot issues as they arise.
What if I gave the wrong address?
Call our customer service team and we will do our best to assist you in updating the delivery address.
How do I place an order for a delivery to a hospital?
At check-out enter all the information you have for the delivery address, including room number if it is available.